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SLA Support
Radio-Tech strives to deliver the a quality customer service experience to all of its customers and suppliers, whether big or small.
The Radio-Tech service level agreements will:
- Identify and define the customer's needs
- Provide a framework for understanding
- Simplify complex issues
- Reduce areas of conflict
- Encourage dialog in the event of disputes
- Eliminate unrealistic expectations
And will embrace a wide range of issues.
Amongst these are usually the following:- Services to be delivered
- Performance, Tracking and Reporting
- Problem Management
- Legal Compliance and Resolution of Disputes
- Customer Duties and Responsibilities
- Security
- IPR and Confidential Information
- Termination
Each SLA will be custom built for the individual customers as one size does not fit all. Please contact our sales team for more information on our service levels for your needs.
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Meter reading with integral leak detection, Gully pot monitoring, Acoustic leak detection, Waste water management, CSO monitoring, Drive by Automatic Meter Reading AMR, Fixed Network Automatic Meter Reading AMR, Electrical power infrastructure monitoring, Rail Safety, Bus Telematics, Logistics Fleet management, Radio Modems, Radio Telemetry, Automatic Meter Reading, Pulse Totalising Transmitters, Pulse Transmitters with Flow Computers, Sensus Protocol Transmitters, Smart Meter Transmitters, IEC1107 Meter Transmitters, Temperature Monitoring, Temperature Data Loggers, Temperature Data Tags, Counting Transmitters, Analogue Transmitters, Data Loggers, Extended Range Tranmistters, Transportation Telemetry
Radio-Tech Limited, supply radio telemetry, remote metering, remote monitoring, wireless technology, radio modem, EPOS, POS, remote meter reading, Automatic Meter Reading Automatic Meter ReadingAMR, radio Automatic Meter Reading AMR, Intrinsically safe RTU, radio modems, GSM Cellular modem, GSM modem, radio data logger, GPRS, GPRS modems, GPRS modem, meter reading, data concentrator, nurse call, POCSAG pagers, page switches and other RF solutions world wide. We currently have products approved for operation on MPT1340, MPT1341, MPT1328, MPT1329, MPT1411, EN 300 220, EST 300 220, ETS 300 683, FCC-part-90, FCC-part-15, Australia standards, AS and the new R&TTE directive. We manufacture a range of professional radio modems called the rtcom. These include the Global which is approved to ETS 300 220, Australia Standards, FCC Part-90 and MPT1329. The other modems include the Universal which is approved to MPT 1340 and ETS 300 220. All products are EMC Class-1 certified to ETS-300-683. For long range, radio modem, radio communication links we have the Outback. This The Outback is available as both modems and telemetry systems. These modems are ideal for scanning telemetry and SCADA applications and are 100% MODBUS transparent.
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Radio-Tech Ltd.
U1 & U2
The London Road Campus
London Road
Harlow
Essex
CM17 9NA
United Kingdom
Phone: +44 (0)1279 635 849
Fax: +44 (0)1279 442 261
U1 & U2
The London Road Campus
London Road
Harlow
Essex
CM17 9NA
United Kingdom
Phone: +44 (0)1279 635 849
Fax: +44 (0)1279 442 261